FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

Due to all our products being handmade to order, we do not accept returns.  We advise you to measure your pup and check the size guide listed on this page before placing your order. Additionally, we are happy to answer any questions you may have about our products,  please feel free to contact us prior to making your order. 

We hope you will love your purchase from woof and stuff, but if you do have concerns please contact us with details.


DO YOU SHIP INTERNATIONALLY?

YES!! I am happy to announce woof & stuff products can be shipped to furry friends across the world! International shipping is just $10 and FREE STANDARD SHIPPING available on all orders over $65! 

Due to Covid-19 some countries may experiences delays in postage. 

*Please note, when shipping internationally customs/import fee's may occur. These are out of our control and are the responsibility of the purchaser. If you have any questions please contact your local customs office prior to placing your order.

WHAT IS YOUR ORDER PROCESSING TIME?

We are aiming for all our products to be shipped out to you within 3-5 buisness days. Need your order for a specific date? Please reach out and we will do our best to make it work! 

*Please note, once we ship the products there could be potential/unexpected postal delays which are out of our control. 

WHAT SIZE BANDANA SHOULD I ORDER?

Please measure your pup and use this size chart as a guide! Feel free to message with any questions regarding sizing! 

Bandana Sizing 
X-Small - Recommended for 8-12 Inch Neck
Small -  Recommended for 10 -14 Inch Neck
Medium - Recommended for 14 - 20 Inch Neck
Large -  Recommended for 16-22 Inch Neck
Extra Large - Recommended for 18-25 Inch Neck